Ordering:

Feelgoodhandbags is an online store and accept orders over the internet, or by post.

New Customers

When registering for the first time you are asked for your username and password.  Please enter your e-mail in the username section (NEW CUSTOMERS ONLY) Present registered customers please keep to your orignal username and password.

Returning customers

Returning customers will enter their username and password to access their account.  Once your order has been confirmed notification of shipment will be sent by e-mail.

Methods of payments:

Payments can be made through Paypal, or by any major credit cards or debit cards. Charges on your statment will appear as Animal Friendly Products.

All prices shown  are fully inclusive. No VAT is added  as we are not VAT registered.

Cheques

If you prefer to pay by cheque please make the cheque payable to: Animal Friendly Products and send to:

Animal Friendly Products
P.O. Box 260
ORMSKIRK
L40 5WW

If you prefer to pay by cheque please notify us by e-mail before you post your order, if possible.

Please allow five working days for the cheque to be cleared.

Delivery:

We will endeavour to deliver within two to three days of placing an order.  But please allow up to eight days after placing your order.  We will contact you and inform you of any delay that is foreseeable.

Overseas customers:

Delivery will take a little longer. We  aim to deliver within seven to ten days of placing your order, but allow up to twenty one days after placing your order.

Returns Policy, Refunds and Exchanges:

We want you to be very pleased with your purchase, but if you find for some reason you wish to return an item, we will give a full refund, or exchange, but the postage is paid by the customer.  The returned goods must be  undamaged, still in its original condition and all tags must not be removed.

Exempt from this are faulty goods or incorrectly supplied goods, where your statutory rights are unaffected.  In this case  the goods will be replaced, or you will receive a refund  once the item has been returned.  We will pay the full postage.

Please package returned goods sufficiently and please do not return any items without prior agreement. If on receiving your items it is damaged or defective contact us withing 72 hours.

When returning items please request a Proof of Posting receipt at the Post Office.

Returns should be made within 21 days after your order was shipped.

CHRISTMAS RETURNS

IF YOU BUY FOR A CHRISTMAS PRESENT ITEMS CAN BE RETURNED FOR AN EXCHANGE or refund 21 days after Christmas day in a brand new condition with tags intact.  The customer will be charged for postage.

The same as above. Please write RETURNED ITEMS on the parcel, otherwise their will be customs charges at this end.

If the goods are out of stock, please say if you wish to wait for the next order.

When returning the parcel the Post Office will provide you with a Proof of Posting receipt.

Internet Security

Your order and credit/debit card details are processed using (SSL) Secure Socket Server.  Securing the line. With a high performance level of encryption, at 128-bit.  This allows the customer to shop safely and does not allow any other party to access your details.

Privacy

We respect your privacy and will only use your details for the processing and delivery of your order.  We do not pass on any information to a third party.